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Garneski Privacy Statement

If you feel that this company is not abiding by its posted privacy policy, you should first contact privacy@garneski.com

Information Collection and Use
The Garneski is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Garneski collects information from our users at several different points on our web site. 

Registration, Feedback and Contact Forms
Some portions of The Company web site may request that a user complete a registration form. The Company complies with the COPPA (Children's Online Privacy Protection Act) by using a bump-out mechanism thereby not gathering information from underage persons. 

A user has the option to submit a question or concern via the web sites using a customer service / contact form. The user is required to provide name and email address and contact information so that we can answer their question or request.

A user has the option to give us feedback about our site with the "Tell us what you think" feedback form. We collect the user's email address and their comment and respond to them if they have requested our assistance. 

Site registration, product registration, feedback, literature request and customer service/contact form information is collected by Garneski.

Cookies
A cookie is a piece of data stored on the user's machine containing information about the user. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site; for example, the user will not receive personalized service. Cookies also enable us to track and target the interests of our users to enhance their experience on our site. 

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. Log files capture the cookie ID and IP address but are not linked in the web traffic analysis. 

Sharing
We use an outside shipping company to ship product orders, and a credit card processing company to bill users for products, and an outside company to provide on-line financing application and approval for some of our products. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. 

We partner with other parties to provide specific web related services. When the user uses these services on our web site, we will only share names, or other information that is necessary for the third party to provide the service. Services include online surveys, search, dealer locators, 'contact us' or 'customer service' forms. These parties are not allowed to use personally identifiable information except for the purpose of providing the requested services. 

Orders
When you place an on-line order for our air conditioning products on our web site, Garneski collects your contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill a customer's order. If we have trouble processing an order, this contact information is used to get in touch with the customer. Garneski uses a 3rd party to process credit card approvals and another 3rd party to fill and ship the order to you. 

When you place an order for promotional merchandise, Garneski automatically redirects you to our suppliers' web sites. These suppliers provide the storefront services and you become a customer of these respective suppliers. Please refer to the suppliers' privacy policies for complete details. 

Tell-A-Friend
If a user elects to use our referral service on www.garaneski.com to inform a friend about a product, we ask them for their name and email address and the friend's name and email address so that an automatic email can be constructed. The web site will automatically send the friend a one-time email, from the user, inviting them to visit the site. The names and email addresses are not stored or shared with anyone. We do not share the email addresses with other companies. 

Links
Garneski's web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the web sites listed in the first paragraph of this policy document. 

Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested includes user information (email address, such as visitor or customer type, reason for purchase) and demographic information (zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, and better understanding customer demographics. 

Security
This web site takes stringent precautions to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, SSL (Secure Sockets Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.' 

While we use SSL encryption to protect sensitive information online, we also have stringent protection policies for protecting user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. 

If you have any questions about the security at our web site, you can send an email to privacy@garneski.com

Notification of Changes
If we decide to change our privacy policy, we will prominently post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

We're here to help answer any of your heating and air conditioning questions. Feel free to call or email us anytime, and we'll have one of our expert technicians assist you as fast as possible.

Garneski Heating and Air